Our COVID-19 Actions
Health and Safety Come First
The global pandemic has placed the world in uncharted territory.
During these times, our top priority remains the health and safety of our employees, customers, suppliers and communities. That's why we have enacted a series of rigorous protocols in our worldwide operations that are aligned with the recommendations of health authorities and have adopted social distancing policies to eliminate face-to-face contact wherever possible.
At the same time, we are working diligently to minimize as much as possible supply disruptions, so we are able to continue providing the service our customers deserve
The construction industry and its supply chain, including our business, is a fundamental part of the fabric of society and the economy. By maintaining our operations while following government guidance protocols, we will serve our customers to help prevent wide scale economic collapse and be ready to serve society at the end of the crisis.
We continually monitor the development of the Coronavirus, following daily UK Government advice updates, and will change our practices quickly as necessary.
A Message From Our CEO
First of all, I hope that you and your families are healthy and safe.
The global COVID-19 pandemic is a social and economic phenomenon that is affecting all of us, both professionally and personally.
As I have said many times before, there is nothing more important than the health and safety of our employees, customers, suppliers, and communities. I firmly believe that during these times, we must adhere even more closely to our values, and that is what all of us at CEMEX are doing right now.
Our employees have been encouraged to follow physical distancing and personal hygiene protocols. In addition, they have been instructed to work from home when possible, avoid traveling as much as possible, and avoid attending business-related events, among other preventive measures.
Our commitment to health and safety is stronger than ever. And so is our commitment to be a trusted partner for our customers and a good neighbor to our communities. Now more than ever, our digital platforms, such as CEMEX Go, are an ideal option to continue serving our customers, while adhering to the most rigorous health practices.
Our manufacturing, sales, and delivery operations remain active wherever possible, and will continue to work as long as they can do so in a safe and healthy manner, or as long as the corresponding authorities allow them to remain active. Our pickup and delivery processes have been adjusted to minimize contagion risks, while keeping our building materials supply chain moving. Our sales force is available to you through email, telephone or chat. Our customer service centers are there to take your call, even if our representatives are working from home.
We are also keeping in close contact with our communities. We are deploying the resources at our disposal, within reason, to help our communities overcome hardships related to the COVID-19 crisis.
A trusted partner is one you can count on during the most uncertain times. All of us at CEMEX are working hard! You can count on us right now more than ever.
Sincerely,
Fernando A. González
How we're here for you
We have implemented strict policies to keep everyone around us safe, but we are still able to support your business through safe, digital means.
Recurring customers that transact with us through CEMEX Go are encouraged to keep that as their main channel with us. CEMEX Go remains fully operational and is the safest, most efficient way to transact with us.
Learn more about CEMEX Go.
Our sales force and customer care centers are also ready to support you with whatever you need.
Please be sure to check back as we will continue to update this page with all relevant information.
You can count on CEMEX Go at times like this to:
Manage Orders:
Order from any device
Order multiple CEMEX products
Modify or cancel an order
Manage deliveries with CEMEX Go Track:
Request to hold or resume orders as needed
Request to modify quantities during delivery
Track from the plant to your job site
Manage invoices, payments, and documents:
Search, filter and download invoices
View proofs of delivery
Check payment statuses
How we're keeping our customers, employees, and suppliers safe
In accordance with global, national, and local health authority recommendations, we have implemented strict procedures throughout our operations.
These include:
- Physical distancing education and protocols for our employees
- Company-wide travel restrictions
- Special cleaning procedures in our facilities
- Personal hygiene awareness campaigns
- Screening at company facilities
- Work-from-home policies
- Strict quarantining of any at-risk employees.
For official information please visit: https://www.who.int/
How we're supporting our communities
We will continue working closely with the communities in order to understand their needs, particularly those groups that are more vulnerable to the current situation.
We are committed on Building Community Together and are acting on the following actions:
- Strengthening health and hygiene behaviors in the communities.
- Permanent communication with community leaders and local organizations
- Closely monitoring the evolution of COVID 19 to identify needs and support the most vulnerable
- Collaboration with local partners for local support
To learn more about how we’re collaborating with communities please follow our social media accounts.
Contact Us
We understand that this is an uncertain time for many of our partners, customers and communities and want to support you where we can.
If you need to get in touch with us or have questions about products, services or deliveries please message us or give us a call and we will be happy to help.
Call Us At: 0800 667 827